Privacy Policy

Last updated: October 12, 2026

Vxpress Nepal – Cargo & Logistics Services

Effective Date: October 12, 2026 Last Updated: October 12, 2026

1. Introduction

Welcome to Vxpress Nepal.

At Vxpress Nepal, we value your trust and are committed to protecting your privacy and personal information. As a cargo, courier, and logistics service provider based in Nepal, we understand the importance of maintaining the confidentiality and security of information shared by our customers, business partners, and website visitors.

This Privacy Policy explains how Vxpress Nepal ("we," "our," or "us") collects, uses, stores, processes, and protects your personal information when you visit our website, book cargo services, track shipments, communicate with our representatives, or use our logistics services.

By using our services, you acknowledge the data practices described in this Privacy Policy.

2. Information We Collect

To provide reliable cargo and logistics services, we may collect the following types of information.

2.1 Personal Information

• Full name of the sender and recipient

• Contact number and email address

• Residential or business address

• Pickup and delivery addresses

• Company name and business details

• Identification documents when required for shipment verification, customs clearance, or legal compliance

2.2 Shipment Information

• Shipment tracking number

• Cargo type and description

• Package weight, dimensions, and quantity

• Shipment value and declared contents

• Pickup and delivery locations

• Sender and receiver details

• Shipping invoices and customs documentation

• Shipment status and delivery confirmation

2.3 Payment Information

When you make payments for our services, we may collect transaction-related information, including:

• Payment amount and currency

• Payment method

• Billing information

• Transaction reference number

• Payment date and status

Payments may be processed through authorized banks or third-party payment service providers. We do not intentionally collect or retain complete payment card details unless necessary and supported by appropriate security controls.

2.4 Website and Technical Information

When you access our website, we may automatically collect certain technical information, including:

• IP address

• Browser type and device information

• Operating system

• Pages visited and website usage patterns

• Date and time of access

• Cookies and similar technologies

This information helps us maintain website functionality, improve performance, and protect against unauthorized access.

3. How We Use Your Information

Vxpress Nepal may use your personal information for the following purposes:

• Shipment Processing: To register, manage, transport, and deliver cargo and parcels.

• Shipment Tracking: To provide shipment status, tracking updates, and delivery notifications.

• Customer Communication: To contact customers regarding bookings, pickup arrangements, delivery schedules, and service inquiries.

• Payment Processing: To process transactions, issue invoices, and maintain financial records.

• Customs and Regulatory Compliance: To prepare required shipping documentation and comply with applicable customs and transportation regulations.

• Customer Support: To respond to inquiries, complaints, claims, and service requests.

• Service Improvement: To enhance our logistics operations, website functionality, and customer experience.

• Security and Fraud Prevention: To identify suspicious activities, prevent unauthorized transactions, and protect shipments.

• Marketing Communications: To send promotional offers and company updates where you have provided the necessary consent or where otherwise permitted by applicable law.

We use collected information only for legitimate and disclosed purposes, subject to applicable legal requirements.

4. Sharing of Personal Information

To successfully process shipments and provide logistics services, Vxpress Nepal may share relevant customer information with authorized third parties, including:

• Cargo and freight forwarding partners

• Domestic and international courier companies

• Airlines and transportation providers

• Customs authorities and government agencies

• Warehousing and distribution partners

• Authorized delivery agents

• Payment service providers

• Technology and website service providers

We share only the information reasonably necessary to perform the relevant service or meet applicable legal requirements.

Vxpress Nepal does not sell customers' personal information to third parties for their independent marketing purposes.

Information may also be disclosed when required by law, a lawful government request, or an authorized legal process.

5. International Cargo and Data Transfers

As part of our international cargo and logistics operations, shipment information may need to be shared with authorized service providers, customs authorities, transportation partners, and delivery agents located outside Nepal.

Such information may include sender and recipient details, shipment descriptions, invoices, and documents necessary for transportation and customs clearance.

We take reasonable measures to ensure that personal information transferred internationally is handled securely and used only for authorized shipment-related purposes, consistent with applicable legal requirements.

6. Shipment Tracking and Delivery Information

Our shipment tracking services may allow customers to check cargo movement, transportation progress, and delivery status using a tracking or reference number.

Tracking information may include:

• Shipment booking confirmation

• Cargo pickup status

• Transit and transportation updates

• Customs clearance status, where applicable

• Arrival at a destination facility

• Out-for-delivery status

• Successful delivery confirmation

Customers are responsible for keeping shipment tracking information confidential and sharing it only with authorized individuals.

We may restrict the display of personal delivery information to protect customer privacy.

7. Data Security

Vxpress Nepal recognizes the importance of protecting personal and shipment-related information.

We implement appropriate administrative, technical, and organizational security measures designed to protect customer information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access restrictions, secure system configurations, encryption where appropriate, and regular security reviews.

However, no electronic transmission or data storage system can guarantee absolute security.

We encourage customers to protect their account credentials, shipment references, and other confidential information.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Maintain website functionality

• Remember user preferences

• Improve website performance

• Analyze visitor interactions

• Enhance website security

• Provide a better browsing experience

Where required by applicable law, we will request consent before using optional cookies.

Visitors may adjust browser settings to block or delete cookies. However, some website features may not function properly when cookies are disabled.

9. Data Retention

Vxpress Nepal retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Information may be retained for:

• Completing cargo bookings and deliveries

• Maintaining shipment and transaction records

• Processing customer complaints or insurance claims

• Fulfilling accounting and tax obligations

• Complying with customs, transportation, and other legal requirements

• Resolving disputes and preventing fraud

When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable retention obligations.

10. Customer Privacy Rights

Subject to applicable Nepalese law, customers may request to:

• Access personal information held by Vxpress Nepal

• Correct inaccurate or outdated information

• Request deletion of information where legally permissible

• Withdraw consent for optional processing activities

• Opt out of promotional communications

• Raise concerns regarding the handling of their personal information

Some information may need to be retained to complete ongoing shipments, fulfill contractual commitments, or comply with legal and regulatory obligations.

Customers may contact us using the details provided below to submit privacy-related requests.

11. Protection of Children's Information

Our cargo and logistics services are primarily intended for individuals and businesses legally authorized to arrange shipments.

We do not knowingly collect personal information directly from children for independent commercial or marketing purposes.

Where information about a minor is necessary for a legitimate shipment-related purpose, it should be provided by a parent, guardian, or legally authorized representative as appropriate.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, cargo partners, or external logistics platforms.

These websites and services may have their own privacy policies and data-handling practices.

Vxpress Nepal is not responsible for the privacy practices of independent third-party websites or services that we do not control.

We encourage customers to review the privacy policies of external services before providing personal information.

13. Marketing Communications

With appropriate consent or other lawful authorization, Vxpress Nepal may contact customers regarding:

• New cargo services

• Promotional shipping rates

• Service announcements

• Special offers

• Company updates

Customers may request to stop receiving promotional messages at any time.

Operational communications, including shipment confirmations, delivery updates, and payment notifications, may continue where necessary to provide requested services.

14. Legal Compliance

Vxpress Nepal is committed to handling personal information in accordance with applicable laws and regulations of Nepal, including the Individual Privacy Act, 2075 (2018), where applicable.

We may disclose information to authorized government agencies, law enforcement authorities, customs offices, or courts when legally required.

All such disclosures will be handled in accordance with applicable legal obligations.

15. Changes to This Privacy Policy

Vxpress Nepal reserves the right to update this Privacy Policy to reflect changes in our operations, technology, services, or legal requirements.

Any updates will be published on our official website with a revised effective or last-updated date.

We encourage customers to review this Privacy Policy periodically to stay informed about how their information is protected.

Where legally required, we will provide additional notice or obtain consent for material changes.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Vxpress Nepal handles personal information, please contact us.

Vxpress Nepal Cargo, Courier & Logistics Services